Frequently Asked Questions
Everything you need to know about our premium French cookware and kitchen tools.
What is the best way to season my carbon steel pan?
To season your carbon steel pan, wash it with hot water, dry it thoroughly, and then heat a thin layer of oil until it begins to smoke. Wipe away the excess oil and let it cool; this process creates a natural non-stick surface that improves with every use.
Are de Buyer products dishwasher safe?
Our stainless steel and non-stick collections are generally dishwasher safe, but we highly recommend hand-washing our Mineral B carbon steel and copper collections to preserve their performance and seasoning.
How long will it take for my order to ship?
Standard orders are processed within 1-2 business days. Depending on your location within the United States, delivery typically takes between 3 to 7 business days via UPS or FedEx.
What is your return policy for kitchenware?
We offer a 30-day return policy for unused items in their original packaging. Please note that used carbon steel pans that have been seasoned or cooked with cannot be returned due to the nature of the material.
Do you offer a warranty on your cookware?
Yes, de Buyer products come with a limited lifetime warranty against manufacturing defects. This does not cover damage from misuse, overheating, or natural wear and tear of the non-stick coating.
Can I use de Buyer pans on an induction cooktop?
Most of our cookware, including our carbon steel, stainless steel, and Prima Matera induction-ready copper lines, is fully compatible with induction, gas, and electric stovetops.